CabMasterPro User Guide
CabMaster Software makes available a Customer Care Agreement which provides customers with regular software updates and technical support. Your Customer Care Agreement helps protect your investment and ensures your business has the latest available release of the software products sold by CabMaster Software.
Our support system is designed with the customer in mind. Simply click on the 
found in the top right hand corner of your software and it will take you directly to a website that you can chat directly with a support technician during support hours. There is also a Help Centre includes a Knowledge Base with HowTo documents, a Community Forum where you can post and discuss topics with other CabMaster Users and you can also access all your current and previous support tickets so you go back review previous support discussions.
Customers with an active Customer Care Agreement are also encouraged to suggest "wish list" features for future releases and are looked at with the view to keeping our software product up with industry standards and requirements. It also allows you to share in the ongoing developments of the product.
As well as product and library updates, customers with a valid Customer Care Agreement can download all of our tables for drawer runners, handles, hinges and materials.
Watch the StoreMaster Video Tutorial to see how!
CabMaster Software, within a reasonable time frame, will ensure that any request for support has been received by the support team and replied to via email as soon as possible with a ticket reference number. Technical support questions can be answered faster if you send an email with as much detail as possible to allow the support team to fully understand the issue you want to discuss. If an issue cannot be resolved immediately the customer will receive updates on the ETA for a solution.
When lodging a support call, you should have the following information on hand:
The more information you can provide about your system, the easier it will be for support technicians to diagnose your problem.
If you wish to attach files to emails (e.g. libraries or reports), use a utility like WinZip to compress them first.
When sending emails, if you have not received a reply please contact by phone to confirm. It may be due to the fact that some emails may get accidentally filtered out thinking that they contain spam. Emails containing unzipped attachments may also get blocked, so it is a good idea to zip all attachments.
Some problems can be better explained by sending a screen grab of the program window using, for example, Windows Accessory Snipping Tool or the keyboard PrtScn key.
If you want to access details for all your licences for your account, you can Sign In (if you have an account or Sign Up) at https://support.cabmastersoftware.com
To sign in or sign up, you need to use the e-mail address CabMaster Software has on file.
If you are not sure what this is, please contact support.
Once you have signed in, go to My Area (shown above right).
My Area is where you can also access all of your support tickets
The example shows 'My Open Tickets' in My Area.
There is another Account Login area on this page for all your licences, just scroll down to the bottom.
Account Login to My Licences in My Area
To login to your account, you will need...
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